1. Ordering

FOR FIRST TIME USERS

To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder's name is written as it appears on the card.
Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.

FOR REGISTERED USERS

If you are a returning customer and have an account, please sign in using your email address and password and you will be taken directly to the first ‘Checkout’ tab.

HOW TO MAKE A PURCHASE

Shopping the VIVIENNE WESTWOOD Online Store is easy: if you know what you are looking for, use the specific category links, such as 'Clothing', 'Shoes' or '‘Accessories’ section on the site. Once you have found an item, select your size, and colour and use the 'ADD TO SHOPPING BAG' button underneath.
Review the items in your shopping bag by selecting the 'Shopping Bag' link at the top of the page. From the Shopping Bag you can directly edit product details (colour, sizes, and quantities), remove them in case you’ve changed your mind or add products to your Wish List. Click on 'Checkout' to complete your order.
When using our site, it is recommended that you should select your country from the list of shipping destinations. This will ensure that the most accurate pricing and delivery costs are displayed when you browse our site.

BILLING AND SHIPPING

Enter your billing information as it appears on your credit card statement. Your credit card will not be accepted without the appropriate billing address and telephone number.
If you are a returning customer, your billing address will automatically appear on the Billing and Shipping page. If the shipping address is different than the billing address, enter the address where you would like your order shipped.

SHIPPING OPTIONS

From the options provided, select from the shipping methods that are available for the item(s) that you wish to purchase. For more information on shipping, click HERE.

PAYMENT INFORMATION
At this time, you must verify if your address information is correct, review your order, enter your payment method, and click ‘Continue Checkout’. We accept payment by credit/debit card, PayPal and in certain shipping locations. Payment by cheque is not accepted.
• Card. We accept Visa, MasterCard, American Express, MasterCard Debit, Switch/Maestro, Visa Delta, and PayPal payments.

PURCHASE SUMMARY

After you complete the billing details, you will find in the ‘Order Summary’ a summary of the items you are purchasing and the order total. Click on 'Submit Order' to complete the checkout.

ORDER CONFIRMATION

Once the checkout is completed, in 'Your Order Confirmation' page you will find all the details regarding your order, including billing and shipping address, shipping and payment method selected, a summary of your order and the total amount. You will receive an order acknowledgement email which will include an order number that you can use to track your order in ‘My Account’. Once your order is in processing by our warehouse you will be informed by email. Further email notification is then sent at the point of dispatch to confirm your items ordered have been shipped, you will receive a shipping confirmation email with details of which item(s) have been sent.

SIZING INFORMATION

Please refer to the fit details in the product description and the sizing chart on the product pages to help you choose the best size. If you are not entirely happy with the size you have purchased, return it for a different one. For more information, please visit our Return and Refund Policy here.