Faulty Items

6. RETURN OF WRONG, DAMAGED AND DEFECTIVE PRODUCTS

6.1. We are under a legal duty to supply Products that are in conformity with the Orders placed and the applicable legislation and regulations where necessary. Nothing in these terms will affect your legal rights to return faulty Products. If you return a Product that is faulty, the shipping costs will be refunded. 

6.2. Shall you return a Product due to an error ascribable to the Vendor, or because it is damaged or defective, you must inform VW within:

A) 48 (forty-eight) hours of delivery (please note, if you do not report the fault within this time frame your legal rights set out below will remain unaffected):

B) you must report any defect up to 30 (thirty) days: if your Products are deemed to be faulty and the authorised returns process specified above under Clause 2 is fulfilled, then you can get an immediate refund.

C) Up to 2 (two) years: we assume that the Products have been defective since the moment of purchase. In these cases, you may obtain the restoration of the conformity of the Products (repair or replacement pursuant Article 135 bis-ter and quarter of Legislative Decree 206/2005 as modified), receive a price reduction, or terminate the Contract provided that the remedy chosen is not impossible or imposes disproportionate costs for us. Once we have received the faulty Product, we will carry out a thorough investigation and contact you with our outcome. After two (2) years from the date of receipt, you will be obliged to provide sufficient proof that the fault would have existed at the point of purchase. 

IF YOU HAVE RESIDENCE OUTSIDE ITALY, PLEASE CAREFULLY CHECK THE LOCALIZATION SECTION AT THE BOTTOM OF THIS POLICY TO VERIFY IF ANY DISCREPANCIES TO THE ABOVE-MENTIONED TIMINGS SHALL APPLY IN ACCORDANCE WITH YOUR COUNTRY OF RESIDENCE CONSUMER PROTECTION REGULATIONS.

6.3. You must return the wrong, damaged or defective goods in the same condition in which they were delivered to you. 

6.4. VW performs checks of all returned Products as wrong, damaged or defective in accordance with the procedure set forth under this Clause 6. Upon approval by VW, Products returned by you because they are wrong, damaged or defective shall be refunded in full, including the costs of delivery and return (in accordance with the procedure specified in Clause 5 above), and you shall be duly notified of the refund via a Refund Confirmation e-mail within a reasonable term.

6.5. If you have any questions or complaints about the Product, please contact our Customer Service Team or through our Contact Us page here.

7. IDENTIFICATION TAG

7.1. We remind you that all Products sold by the Vendor are endowed with an attached identification tag with a disposable seal which is an integral part of them. Please try on the Products without removing the tag and the seal. Products returned without the tag and the seal will not be accepted by VW.

8. APPLICABLE LAWS

8.1. This Return Policy constitutes an integral part of the Vendor’s Terms and Conditions of Sale and is governed by Italian applicable laws on consumer protection, provided the imperative adoption of other applicable laws on consumer protection if more favourable for the consumer.

Last update: February 2024